Angelic Jewelleries is committed to ensuring your shopping experience is smooth, secure, and satisfying. Please read our Refund and Returns Policy carefully to understand your rights and our process.

Order Processing & Shipping

  • We ensure timely and secure delivery of your angelic treasures.
  • Orders placed on Saturdays and Sundays are processed and shipped on the following Monday or Tuesday (excluding public holidays).
  • Please ensure that your name, complete address, and an active contact number are correctly provided during checkout. Inaccurate information may result in delivery delays.
  • Orders are typically dispatched within 2 to 3 working days after order confirmation and advance payment clearance.
  • Once dispatched, your order should arrive within 3 to 5 working days.
  • Free delivery is offered for orders of PKR 3000 or more. For orders below this amount, a flat PKR 250 shipping fee applies.
  • Delivery timelines may be affected by weather conditions, political unrest, or city-wide strikes. Although rare, these factors may cause delays.

Return & Exchange Policy

We aim to deliver quality products every time, but if something isn’t right, we’re here to help.

You may request a return or exchange if:

  • The product is damaged or defective upon arrival.
  • You notify us within 2 to 3 working days of receiving your order.
  • The item is in unused and original condition, with tags and packaging intact.

How to initiate a return:

  1. Contact us via WhatsApp with your order number and a clear photo of the damaged item.
  2. Our team will guide you through the return process.
  3. Once we receive and inspect the returned item, a replacement will be dispatched.

Please Note:

  • Exchanges for reasons such as change of mind or personal preference are not accepted.
  • Items that have been used, worn, or altered will not be eligible for return or exchange.
  • If the replacement item is out of stock, we will refund the full amount to your provided payment method within 5 to 7 working days.

Important Reminders

  • Returns will not be accepted for items that are not returned in their original packaging or have visible signs of use.
  • Always use a trackable shipping service when returning items to ensure safe delivery.

Need Help?

If you have questions about our Refund and Returns Policy, please contact us:

Angelic Jewelleries Support
📧 Email: support@angelicjewelleries.com
🌐 Website: www.angelicjewelleries.com